Refund Policy
Last updated: 2 November 2026
This policy covers AEGIS Lite Pro, sold by Jeremiah Gad (ABN [ABN]) through Lemon Squeezy.
1. 14-day change-of-mind refund
If you change your mind for any reason, email me within 14 days of purchase and I’ll give you a full refund. You don’t have to explain why. Your licence key will be deactivated.
2. Faulty product: your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
In plain English: if AEGIS Lite Pro doesn’t work as described, isn’t of acceptable quality, or isn’t fit for the purpose I said it was for, you can get it fixed or get your money back. There is no 14-day limit on this. These rights apply for as long as is reasonable under the law, and nothing in this policy limits them.
3. How to ask for a refund
- Email [SUPPORT_EMAIL] with your order number (it’s in your Lemon Squeezy receipt email).
- For a fault, tell me what isn’t working so I can try to fix it, or refund you if it’s a major failure or can’t be fixed in a reasonable time.
- Refunds go back to your original payment method through Lemon Squeezy, usually within 5 to 10 business days.
4. After a refund
Your Pro licence key is deactivated and AEGIS Lite goes back to the free version. Your free features keep working.
5. Questions or complaints
Email [SUPPORT_EMAIL]. If we can’t sort it out, you can contact Consumer Affairs Victoria or the ACCC.